NRC Health, a firm which helps providers with patient understanding and data-driven insights, has announced the recipients of the 2023 Consumer Loyalty Awards and the Excellence in Patient Experience Awards, including California Hospital Medical Center and The Ronald Reagan UCLA Medical Center of Los Angeles.

NRC Health’s loyalty-based hospital ranking recognizes the top 100 healthcare facilities, including the top 10 Best in Class winners. These organizations have exemplified the commitment and initiative necessary to cultivate and maintain long-lasting loyalty among their patient populations and the communities they serve. This year’s Excellence in Patient Experience honorees have been recognized for their efforts to consistently deliver outstanding patient experiences across the care continuum.

Consumer Loyalty Awards
While the healthcare industry has faced challenges over the last few years, including shifts in the care-delivery system and staffing obstacles, the healthcare organizations recognized this year have displayed remarkable dedication to consumer-driven improvements to the patient experience. NRC Health's Consumer Loyalty Award winners lead the way in delivering exceptional patient experiences.

"Hospitals and health systems have needed to adjust at warp speed in recent years," said Helen Hrdy, Chief Growth Officer at NRC Health in a statement . "We commend these winning organizations for building and sustaining consumer loyalty through individualized care during unprecedented times.”

The 100 top-performing hospitals are identified through the nation’s largest healthcare consumer-perception survey, conducted by NRC Health. The Market Insights survey annually measures the opinions of more than 300,000 consumers in over 300 markets across the 48 contiguous United States.

Excellence In Patient Experience Awards
Elevating the patient experience remains a priority in healthcare, and NRC Health's 2023 Excellence in Patient Experience Award winners have demonstrated outstanding commitment to individualized and human-centered care. These organizations go above and beyond to ensure quality and equitable access to care is provided.

"We celebrate organizations that embody our mission of bringing Human Understanding into healthcare," added Helen Hrdy. “In this ever evolving and often challenging healthcare industry, we take pride in acknowledging the ongoing dedication of the winning healthcare organizations, as they consistently surpass expectations in providing exceptional care and ensuring quality, equitable access for all patients." 

The Excellence in Patient Experience Awards are based on NPS scores from a direct to patient survey surrounding the question of whether a patient is willing to recommend a healthcare organization to others in their community.

Learn more about the qualification criteria here

The full list of the 100 recipients of Consumer Loyalty awards is available Here.